So, Undertow will be a free download to both gold and silver Xbox Live subscribers tomorrow, but what about those who already the game? Are they not worthy of another apology download option? Shouldn't they get another form of compensation since they've already plopped 800 MS points down on Undertow ? Well, the answer is ... yes.Major Nelson posted a comment telling those who already own Undertow to "contact [Xbox] support" and that "they will take care of you." By taking care of us we don't expect free pizza for a year or a massage, but we do expect either free MS points or another XBLA download. Bottom line, if you've previously purchased Undertow and want another form of compensation for the Xbox Live downtime, get on the tele and make a call to Xbox customer support. State your case and ask (politely) for other compensation. Like Major said, they'll take care of you.
[Thanks, LHarmon]
Reader Comments (Page 1 of 4)
1-22-2008 @ 1:53PM
Diamondxp said...
Microsoft Really takes Care of its customers. THey do not really have to do anything going by the TOS. Yet they always exceed my expectations.
Reply
1-22-2008 @ 1:58PM
InTheCatBoxAgain said...
What if you don't want Undertow?
I'd much rather get 800MP to use as I wish.
Reply
1-22-2008 @ 2:02PM
xenocidic said...
Then I'd suggest you purchase Undertow today, then call tomorrow and you will receive 800 Microsoft points.
1-22-2008 @ 2:04PM
Mark said...
But then he still has Undertow. Apparently he's allergic and can't play any Undertow or he'll break out in hives.
1-22-2008 @ 2:37PM
InTheCatBoxAgain said...
I'm not into side scrolling shooters.
But I guess I have no choice. :(
1-22-2008 @ 4:03PM
Mark said...
It's side-scrolling CTF shooter... with a bunch of different unit types that you can upgrade each match. It's different enough from the run-of-the-mill variety that maybe you'll like it.
1-22-2008 @ 4:45PM
Bryan T said...
xenocidic's comments are tempting...
1-22-2008 @ 5:27PM
JakubK666 said...
So according to Xenocidic you make a profit by spending 800 points and getting the same 800 points back next day....Well I don't see a point in that.
1-22-2008 @ 6:30PM
xenocidic said...
because then you get to experience the joy of talking to MS support reps to extract your refund
1-22-2008 @ 2:01PM
Larry *not allowed to say cheevo* said...
w00t! I'm LHarmon! Yay! I'm famous! No pictures, no pictures.
Yeah, pretty good of them to do something. Although the customer service line is excruciating! That should take care of all the folks that are upset because they already purchased this game! Win/win!
Reply
1-22-2008 @ 2:04PM
Jeremy said...
Doesn't do me much good considering I got the RRoD last week and this is a limited time download.
Reply
1-22-2008 @ 2:21PM
Diamondxp said...
Wow Jeremy You bring up a interesting dilema. Here is my suggestion. Take your account to another XBOX360. THen Download game to your account. As long as it is bought on your account you can play it. Or call MS customer support and let them know that this is your issue. My Experience has been that MS always finds a way to make the customer feel happy.
1-22-2008 @ 3:14PM
xenocidic said...
As long as it is bought on your account you can play it...
...as long as you are connected to XBL.
1-22-2008 @ 2:06PM
mgroves said...
[insert additional whining about free product here]
Reply
1-22-2008 @ 2:28PM
Big Bird said...
I agree some people can't go through the day without complaining about something. Sad existence.
1-23-2008 @ 4:04PM
ZeroCorpse said...
Someone has to complain.
If nobody complains, then everybody just becomes complacent and eats the cold soup with a fly in it.
If it weren't for complainers, you'd be breathing bad air, drinking near-toxic water, and waving hello to the King of the British Colonies of America as he drives by in his gas-guzzling motorcade eating an endangered animal on a stick.
Complainers. . . Or heroes?
1-23-2008 @ 4:23PM
mgroves said...
Complaining about a free game is the same as fighting against tyranny. Your metaphor makes sense and is relevant.
1-22-2008 @ 2:13PM
riot said...
Already called support. You have to wait until AFTER 6 p.m. tomorrow (Wed), and if you do not have the points already credited to your account, then call support.
Reply
1-22-2008 @ 2:16PM
Anticrawl said...
Ahh so I'm guessing they'll actually check the games tied to your gamertag.. guess my plan of calling in and lieing about owning it to get free points won't work. Bah, lieing is always a bad idea. Usually never works so I avoid it when I can.
1-22-2008 @ 2:17PM
Anticrawl said...
Dustin should add this in as an update, about how people who already have the game will be compensated and what they will need to do exactly.