Earlier this month, we mentioned that the total Xbox 360 failure rate was found to be somewhere around 16% and now new details from warranty testing firm SquareTrade is telling us just how many were the result of the dreaded RROD.SquareTrade released a report today detailing their warranty tests and out of the 16% failed 360 total, roughly 10% of them were due to RROD general hardware failures. The other 6% were attributed to things like disc read errors, hard drive freezes and disc tray malfunctions all of which would not be covered under Micrsoft's extended warranty. SquareTrade also mentioned that due to the Elite and Core test subjects not having enough warranty claims, they removed them from their statistical analysis and based their numbers on the more problematic Pro SKUs.
We're not certain if this is good or bad news seeing that SquareTrade still found 16% of all Xbox 360s to be problematic, it's just only 10% of them red ring. Nothing to get excited over, it's still way too high of a failure rate and way too many headaches to deal with. Fly Falcon fly and send us our RROD relief!




Reader Comments (Page 2 of 2)
2-27-2008 @ 11:41AM
saget said...
Yeah...I'm pretty sure you meant to say 62.5% of 360 failures are due to RROD.
2-27-2008 @ 11:44AM
Billie Jean said...
Have you had the RROD? Has your console stopped reading discs? Have you had a bad time dealing with Xbox customer support?
THEN EMAIL BILL GATES DIRECTLY:
[email protected]
That's his email address. Be sure you mention exactly what happened, how Xbox customer support dealt with it and how YOU feel you were treated as a loyal customer.
2-27-2008 @ 11:49AM
soul899er said...
you idiot, he changed his e-mail after that kid gave everyone his Address,, shows how smart you are >_>
2-27-2008 @ 11:49AM
JDrake said...
I think that both 10% and 16% are low numbers. It seems like it is heavily user dependent. From my experience all my friends that play games at a high level/frequency, about 8 that I can think of, have gotten RROD. The number seems to end up around 10% or 16% because a majority of Xbox 360 owners don't fall into a category of gamer that put the console through its paces. This allows MS crappy hardware job to slide most of the time. The survey should have included hours played per week/month and titles played for some context.
2-27-2008 @ 11:52AM
Ryan said...
Errr, I think you left off a zero on that 10% figure.
2-27-2008 @ 12:08PM
Trunas said...
UPS just picked up my console (RROD). This is the first time I've had to send mine in. This is the console that I have had since December of 2005. So I'm not really pissed off by it, just missing some COD4 action. I guess I'll continue to play my Wii until I get it back. :(
2-27-2008 @ 1:14PM
Mike said...
Square Trade also said that their results are not entirely accurate because some users likely sent their RROD consoles back for repair to Microsoft and not to them. So basically, we still don't have an accurate picture of how many boxes are affected with problems.
http://news.teamxbox.com/xbox/15814/Report-Confirms-Rumored-Xbox-360-Failure-Rate-16/
2-27-2008 @ 1:21PM
Neuromancer said...
@Mark and @hDmi
All I know is I got the red ring of death last summer, and MS took back my replacement console for repair when the disc read error happened. It was well after 90 days later.
By the way if someone can tell me how to directly reply to a comment I'd appreciate it. Thanks!
2-27-2008 @ 1:30PM
Arnie said...
After almost 1.5 years mine finally red-ringed(I was beginning to get worried that it would conk out on me after my warranty).
Frack it no gaming for 4 weeks.Well I am glad I got my brand new PC.
2-27-2008 @ 1:54PM
anthonyjh said...
Wow, why don't you all buy PS3's for christ's sake? See, while I don't have as many great games to play as you guys (given) I can still PLAY games!
*Que maniacal laughing*
2-27-2008 @ 2:18PM
Dave said...
I am on my sixth Xbox. Every one of them has RRoD. (And before anyone says anything, my console and its power supply has always been in a very open, cool area, free of dust.) Of the people I game with, about 1/3 have experienced the RRoD - some several times. So I'm pretty skeptical about the 10 or 16%. Even then, it's too high. Why can't they figure it out?
2-27-2008 @ 2:52PM
Jojo said...
I must be on of the unluckiest SOB's on the face of the earth if the only 10% fail.
2-27-2008 @ 4:30PM
Stridery said...
Last year my system caught the RROD bug about 12 hours before the Halo 3 beta's started. I wasn't to happy and I was scared that Microsoft wouldn't take my system since I had it almost a year already. Surprisingly they took it without me having to pay. A week later I received a new system and everything has been working great since. Microsoft had to do what it had to do to get the system out before Sony no matter what the costs.
2-27-2008 @ 5:47PM
Seattle Yonkers said...
Yeah, they also said that because they couldn't possibly include the systems that were sent into Microsoft under their warranty, the number was probably much higher than what they found.
2-27-2008 @ 6:56PM
Mark said...
Just got my 360 back after the RROD and now it won't play any disc games or demos!! No sound and the system freezes after about 15 seconds of play! So, I'm sending it right back to MS!
2-27-2008 @ 8:40PM
Dave said...
After two years mine finally died but didn't RROD. So now MS has my console and my $99. Hopefully my next one doesn't die but it kind of sounds like the failure rate is a lot higher for the refurbished ones.
2-28-2008 @ 8:14AM
Kevin said...
I wanna know the failure rate on refurbished units. Seems to me to be 100%. F MS.