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Posts with tag repair

Opus-model 360s begining to flow?

Thanks to a tipster in our last post, we've now heard our first real world tale of the previously rumored "Zombie Repaired" 360, code named Opus. The Opus "model" is for those who have had their 360's red ring and have sent them off to Microsoft for repair. In an effort to use (instead of toss) the older Xenon motherboards, Microsoft is basically upgrading repaired 360's with the Falcon model chips (65nm CPU, 90nm GPU) and one of the older motherboards that doesn't have have HDMI, effectively creating a zombie 360 that cannot be purchased in stores.

According to a specific poster over at GameTrailers, when a repaired RROD is now returned to its owner it includes a slip of paper marked "OPUS" as well as a new power supply. So if you've recently had a 360 red ring, keep an eye out for that little slip of paper when it returns, as it basically says that your 360 is now of the undead, and thus is quite unlikely to ever die again.

Even more problems with MS customer service


Microsoft just can't seem to do much right on the customer support front. So much so that we're rather tired of hearing about it. This time however, the story has more than a few new wrinkles that made it insightful enough to take a second look. The story begins with a review of the whole crazy situation and in it the author remains relatively fair and calm. Then comes the fifth paragraph, and specifics about repeat failures begin to surface.

Things like the fact that the 3-year warranty won't extend to any problem other than the RROD for any replacement console that you are sent by Microsoft. Things like the fact that if Microsoft sends you a replacement console that does not function, you're then stuck with the original 1-year warranty that came with your first 360. Basically, if your 360 RROD'd between 366 and 1095 days after purchase (just over one year to three years) then Microsoft will send you a replacement console. But if that one has something wrong with it other than the RROD, then it'll cost you $100 to send it back to Microsoft to get it fixed. Remember kids, it's wrong to screw people over if you're not a multinational corporation.

Microsoft extends 360 warranty to 1 year

Microsoft announced today that the 360's 90 day warranty in the US and Canada has been officially expanded to an entire year. Even better, Microsoft has stated that the new warranty is retroactive, and all customers who were forced to pay for repairs out-of-warranty will be reimbursed. Reimbursements are to be automatically distributed and no action is required on the end of the customer. Reimbursement checks should be distributed within 10 weeks.

It wasn't that long ago that Microsoft offered free repairs to owners of consoles that were manufactured in 2005, and we think this new warranty extension is a great move on Microsoft's part. Sure, it seems generous, but a 1 year warranty will also make prospective buyers much more comfortable when deciding to plunk down $400. It's probably not a coincidence that the new warranty now matches the PS3's warranty either.

How many of our readers are expecting a check from MS?

Full press release after the break.

Continue reading Microsoft extends 360 warranty to 1 year

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