A GameStop source told Joystiq that a company wide email notes that cases bearing an orange "48 hours of LIVE"' sticker include the DLC code, but copies without the sticker do not.
Allegedly customers are being directed by GameStop to the Xbox Support phone line (1-800-4MYXBOX) if their Collector's Edition does not include the code -- which Joystiq confirmed with a phone call to Xbox Support as the current course of action for the situation. The anticipated role-playing game from Lionhead Studios releases for the Xbox 360 today.
Reader Comments (Page 1 of 2)
10-21-2008 @ 10:56AM
DBoyFlex said...
Has this happened with any other retailer? Just curious cause I had my folks preorder it from Circuit City (it came with an itunes card) as a Christmas gift. If I did get a gimp version, would they still offer support at Christmas time? That is the only reason I wanted the LE anyways. I could always exchange it I guess.
Reply
10-21-2008 @ 11:01AM
dmb360 said...
Lol... LE edition FTW! I had cancelled my LE copy after all of the previous issues and didn't plan on picking up the game until I heard the X3F podcast yesterday. I am now buying the regular edition, hopefully the disc is inside the case!
Reply
10-21-2008 @ 11:11AM
mirage said...
This sounds like a bigger issue, but I bought a "new" copy ofy of Civilization Revolution at Gamestop and it was missing the free dlc code that came in all of the games sold from them. I know Gamestops have their own shrinkwrapping machines and they can wrap a game back up after opening it. I am sure that is what they did to my Civ Rev game. Could Gamestop employees have opened the games and stolen the codes only to wrap them up again thus not having the "48 Hours of Live" stickers?
Reply
10-21-2008 @ 11:20AM
JH said...
No, that would be next to impossible since XBOX 360 games are sealed with taped security seals on the top and bottom, and then shrinkwrapped at the factory. Also I believe the shrink wrapping from the factory has some writing on it, I could be wrong on that, but it is highly unlikely employees would do this, because you can tell if the security labels on the plastic case have been tampered with.
10-21-2008 @ 11:40AM
mirage said...
I think you are right on this one because it is too large a scale. Gamestop does regularly open brand new games for various purposes (one being for a display case) and still sell the game as new. I would have called them on it had I realized that Civ Rev had been resealed, but honestly I don't usually look for the "Microsoft Seal of Approval". I will start to now though with all of the issues that they seem to be having.
10-21-2008 @ 11:18AM
JH said...
For the record, don't bother calling XBOX.com, as they are no help. Just got off the phone with them, the rep read a scripted page and gave me a reference number, but had zero answers for me. You can view what she read to me on XBOX.com/support.
Reply
10-21-2008 @ 11:24AM
dmb360 said...
... Did you try removing the hard drive, unplugging and replugging all of your cables, and rebooting your system?
10-21-2008 @ 11:26AM
JH said...
That doesn't apply to the topic at hand. A game missing the downloadable content code has really nothing to do with what you posted.
10-21-2008 @ 11:37AM
dmb360 said...
That's the point....
10-21-2008 @ 11:44AM
Bravo6 said...
LOL.. he totally missed it, dmb360
10-21-2008 @ 2:07PM
Alex said...
Could your game disc be scratched?
What colour is the light on the power supply?
C for Charlie?
Is your Xbox Console on a flat surface?
Just some of the questions I was asked when I got RRODed.
10-21-2008 @ 11:26AM
The True Gamer said...
No sticker on my LE, but it came with the card!
Reply
10-21-2008 @ 11:29AM
DJcube said...
Soon they'll announce that some Collector's Editions won't have the game.
Reply
10-21-2008 @ 11:56AM
LACanuck said...
The support page does have a reference to this issue:
Some copies of Fable II Limited Collector's Edition missing downloadable content cards
October 20, 2008
We have identified that some copies of the "Fable II" Limited Collector's Edition are missing the downloadable content (DLC) cards, which give access to in-game bonus content. This represents a small fraction of the total number of "Fable II" games shipped and sold, and is contained to the Limited Collector's Edition of the game in North America. We are currently investigating the scope of this situation and regardless the outcome of the investigation, we are implementing a plan to address it. We will have a means to deliver replacement codes by Oct 28th so please check back then. We apologize for the inconvenience.
Reply
10-21-2008 @ 12:09PM
nanomatrix said...
If you bought it return it for another version, to me this counts as does not work and so you want another new copy that does work.
Reply
10-21-2008 @ 1:05PM
Maverick Saturn said...
Oops there it is :O Lemme hear you now
Reply
10-21-2008 @ 1:51PM
DemonGSides said...
I got mine through Amazon, and I'm currently pimping it out as Hal.
Reply
10-21-2008 @ 2:19PM
wargamer17 said...
I bought my copy of the LE at lunch. Read about this problem an hour before I bought it, but figured if it's a widespread issue, they'll fix it and everyone that missed out will eventually get the code. What was the DLC code anyhow? like what content was it? I didn't get my code so i'll guess i'll wait.
Reply
10-21-2008 @ 2:27PM
Nastradoomus said...
No problem here at gamestop they still had CE copies left i opted to go for the regular version. If anyone wants to get into some co-op from the beginning add Idlewillkill ,im just about to start and hop on ;D
Reply
10-21-2008 @ 3:53PM
Konrad said...
I wonder if I can call them up and get a code even though I only have the regular copy. I want that energy sword.
Reply