Xbox 360 Fanboy

Yeah, if it red rings, it's not OUR fault that the console also happened to have a non-functional disk drive. ;)

is it not possible to just lie, and claim you have RROD?

I did! And it worked!!

I comprehend fine. What I find shocking is the fact that a bunch of whiny gamers think that a RROD Warranty means "you will always receive a magical replacement console with no hardware problems."

Yeah, it sucks. But it's not surprising considering the language of the warranty. Talk about a RTFM moment.

I could understand if they were sending out brand new consoles, but they're sending out refurbs -- which are going to have a higher rate of failure due to having more mileage on them.

Actually I just sent my xbox back for the fourth time on Thursday. I purchased the extended warranty. Unfortunatly, they told me that the extended warranty does not cover the replacement system I received. It only covers the original xbox I bought.

I said that was a bunch of bull and they told me I needed to call the warranty department there was nothing they (service) could do about it. Warranty said it was my fault for not following up when I received my replacement to transfer the warranty over to the new xbox. Nowhere in the documentation I received or anywhere on the warranty contract states I needed to do this.
I shouldn't have to work this hard for them to do the right thing.
I love my xbox I just want it to not break and when it does I want them to fix it and STFU.

Get an order form from Xbox.com and fax it in. You'll get a cable in about a week. Painless. Good Luck.

That's an interesting and sad story. There are a bunch of stories just like it, and I'm wondering how lucky I have been. The RROD has happened to me twice. I purchased a box the day after it was released, and it lasted until Aug of 2006. The second RROD happened Sep of last year. Each time, I had a box to ship out within 3 days, and then a new 360 within the next week. Total time total? Maybe 15 - 20 days.

I'm not usually critical of Microsoft - I think their products are pretty cool - never had a problem with Windows (blasphemy) and actually think Vista isn't bad at all (heresy!)

But in this case I see all the negative traits of a monolithic company. The customer service reps forced to read out the same boring scripts to every call and have no power to take any initiative to solve a particular problem. The customer service managers who themselves are trying to make the best of a bad situation but have their hands tied by corporate.

I'm always amazed by the sense of cameraderie and desire to help one sees in online communities. It reminds me that human beings are actually generally pretty compassionate and wanting to help each other out. Its in stark contrast to the feeling one gets from dealing with the public facing arm of a company like Microsoft. I'm virtually forced to buy their products since there isn't really a great alternative (Sony...??) but it just leaves a bad taste in one's mouth. That these people who are providing me with entertainment in my home just couldn't give a ___.

Even that guy who got all the Halo goodies... I had this image of MS corporate carefully weighing up the cost of negative publicity and making a special offer - not out of some human value but out of pure hard nosed pragmatism.

I think this soulessness is really what hurts them as they try to cross over into the entertainment arena.

Please reread the article and you will see that they are sending out broken units with no warranty. That sucks period.

Then it's three months.

Yeah, you're right. I had my 5th 360 replaced a few months ago and they give you a 90 day any-problem warranty on it.