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Rock Band guitar replacement delays, but EA makes good

Some customers, who've previously contacted EA about Rock Band guitar replacements, are receiving emails stating that there has been a delay in shipping the replacements out to customers. Something about the guitar manufacturer being slow, blah, blah, blah. But, before you start the ever popular anti-EA rants, know that there is a silver lining to this story. In the email (viewable after the break), EA says that for delayed Rock Band guitar replacement customers' " patience and understanding" they'll be giving them a FREE EA game. Yes sir, you read correctly. EA providing a "world-class customer experience" by offering a free game for a slight shipping delay on replacement Rock Band guitars. Awesome job EA and if anyone needs a suggestion for a free EA game to choose, we'd stand up and say the Orange Box is a solid choice.

[Thanks, dubbalubagis]

Email Sent by EA and Rock Band:
Greetings Rocker,

Congratulations on your purchase of Rock Band!

After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.

By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.

We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.

Thank you,

The Rock Band Team

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