Speaking to Mike Antonucci of the Mercury News, Microsoft's Peter Moore answered readers questions about the Xbox 360. Among the more interesting questions was from a reader who had gone through two Xbox 360s within 7 months. When asked for a "straight answer" about 360 failure rates -- and whether or not they were higher than 3% -- Moore deflected the issue, saying that customers should focus on the treatment of the problem and not the problem itself. In other words, quality of customer service is more important than the quality of the product. According to Moore, "Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now." Moore further stated that he couldn't comment on specific failure rates because he was "shipping in 36 countries and it's a complex business."
Other issues discussed include Folding@Home, the shared processing initiative recently supported by the PS3. When asked whether or not the 360 would ever be used for such a purpose, Moore stated that if Microsoft believed it could aid projects like Folding@Home with the processing power of the 360, it would certainly consider it. Moore also takes time to address the Xbox 360's variety of games (or lack thereof), and the state of affairs in Japan. Hit the "read" link for the full article.
Reader Comments (Page 3 of 3)
5-09-2007 @ 11:46AM
TiltedCircle said...
Has anybody contacted the Better Business Bureau about this matter? I have had my 360 almost 4 months and now It's dead. I'm concerned. There is so much angst right now its ridiculous. Each day I am waiting for my xbox's coffin, I am getting even more pissed.
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5-09-2007 @ 1:09PM
TiltedCircle said...
Just got this response from customer service:
"Regarding the quality of Xbox 360 console, the vast majority of Xbox 360 owners are having an outstanding experience with their new systems. But there have been a few isolated reports of consoles not working as expected. The call rate is well below what you would expect for a consumer electronics product of this complexity. As a percentage of the total number of Xbox 360 systems already in the field, these calls represent a very small fraction.
There is no systemic issue with Xbox 360. Each incident is unique and these customer inquires are being handled on a case-by-case basis. " Now i tell ya, thats crazy. BS would be the word.
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5-09-2007 @ 1:38PM
UnboundEdog said...
X-clamps are too blame. I just did the Lawdawg fix at work. It's working really well.
The link explains the problem and offers 2 fixes. My 360 was giving 3RLOD after 2 consecutive boot-ups. Now it works fine. Yeah. I think this is the real deal fix for this problem.
Checkout the link:
http://forums.xbox-scene.com/index.php?showtopic=595746
In my professional opinion, I work on biometric prototypes in electronics, the 3RLOD is caused by an INHERENT design flaw. The x-clamps should be removed from the 360 design, but that would cost $$$. My guess is that M$ has ordered millions of these x-clamps and would rather keep the consumer in the dark and fix broken units, than design the x-clamps out of the 360. $$$ Some one with legal skillz should jump on this.
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5-09-2007 @ 10:06PM
Tom said...
"The only reason its doing well is because it had no competition for a whole year and had 1 good exclusive game"~Lp47
Hmm... what are you talking about? Xbox360 or PS2? Oooooo buuuurn!
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