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Need a new 360? Email Bill Gates

Let's face it, the Xbox 360 is hardly the most reliable console on the block. Seemingly destroyed by so much as a stiff breeze, older models weren't exactly made to last. Thus, 360 owners everywhere are intimately familiar with the replacement process that begins with a call to Xbox customer service. The Consumerist is reporting a new twist on that process: emailing Bill Gates directly. When the 360 originally launched, a Consumerist reader named Jon spent weeks dealing with Microsoft customer service before finally being handed to the escalation department which finally fixed his problem. Two years later (i.e now) Jon is experiencing 360 problems again. However, instead of calling customer service, Jon dug up Bill Gates' email address and wrote him an email. Within a day he was called by the escalation department and informed that his new console had been shipped.

We'd like to know exactly what Jon's problem was though. After all, Microsoft replaces Red Ring of Death consoles with no questions asked these days. Still, Jon's story is impressive, but it would have be even more impressive if he had gotten Bill to throw in a free Surface.

Video: Gates, Bach and Slash know how to rock


If there was one highlight from last night's CES keynote we'd have to say Bill Gates and Robbie Bach's Guitar Hero III-off was pretty entertaining. Actually, neither actually played the game as they each had their own "ringer" to play for them, but that's half the fun. We'll agree that it's a bit scripted, a bit awkward at times and a tad of a stretch, but seeing Bill Gates bringing Slash on stage and watching the over-production of it all is simply priceless. Not to mention the fact that we have Les Paul faceplate envy and hope Microsoft hooks us up with the one they used on stage. Relax, watch and enjoy.

Reminder: Bill Gates' CES keynote happens tonight [update]

Update: Major Nelson is set to live blog the keynote and is posting pictures to his Flickr account. Also, if any exciting 360 news goes down you can guarantee we'll be blogging about it.

Just a reminder fellow fanboys that you (yes you!) will be able to watch a live broadcast of Bill Gates' 2008 CES keynote tonight at 9:30PM eastern (6:30PM pacific). Tonight we may hear about the rumored Ultimate Xbox 360, maybe some new Marketplace partnerships or even learn that Microsoft will start offering a Blu-ray player peripheral (don't bank on that one). No matter what is announced, we'll get some Xbox 360 news and a first glimpse of what is planned for the 360 in 2008. To watch, simply make your way over to the Microsoft at CES website for a live feed of the keynote and be sure to have either Windows Media Player or Silverlight to watch (insert sad face for non-Microsoft fanboys). Gates walks on stage at 9:30PM eastern tonight, get pumped and watch live! Dahhh!

Rumor: Gates to reveal HD DVD Xbox 360 at CES

This Sunday Bill Gates will walk across the CES 2008 stage one last time for his final keynote speech. And just like years before, Mr. Gates will be touching on hot technology topics, Windows news, Zune facts and possibly some Xbox 360 HD DVD details as well. Or so thinks the Seattle Times. They're speculating that Billy will go out with a bang at this year's CES revealing a partnership with Toshiba to release an "Ultimate" Xbox 360 that packs HD DVD and DVR functionality. Not only that, but they also think Microsoft will announce other 360 partnerships as well.

A new HD DVD enabled Xbox 360 would be pretty cool and would help defend against the Blu-ray takeover while at the same time proving that Michael Bay was correct all along. But our other half says we already have enough variety when it comes to Xbox 360 models and an Ultimate version would be kind of overkill. No matter what Billy talks about during the keynote all we really want is any Xbox 360 news that is more exciting than last year's IPTV functionality (of which hasn't come to fruition anyway). Can we at least get that much?

X3F is live at GDC 2008 Check out all our Halo 3 beta news coverage
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