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EA replacing defective Rock Band guitars


Do you find yourself in the unenviable position of having one a' them broken gee-tars for that Rock Band game? Believe it or not, you're actually lucky, because Electronic Arts is now replacing (or repairing) said guitars for free through a customer support page. We should probably note that Joystiq hasn't managed to get the replacement site to work yet, so be patient. Harmonix has admitted that there was a strum bar "imperfection" in an early production run of guitars, which has since been rectified for future runs. Of course, you could always try to fix it yourself, not that we're recommending that. If anyone out there manages to get a guitar replaced, let us know how smoothly the process went.

[Via Joystiq]

Read -- Rock Band support
Read -- Harmonix on guitar problems

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Reader Comments (Page 2 of 2)

xenocidic21

11-29-2007 @ 4:01PM

xenocidic said...

Yea, it's poor form. Authorize the card, but don't charge it.

2 starsvote downvote upReport
Dan22

11-29-2007 @ 3:46PM

Dan said...

I got my new guitar in 2 days and all is well. I like the guitar, minus the whammy bar, way better than the GH guitar so I am happy with a 2 day turn around.

Reply

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Matthew23

11-29-2007 @ 6:48PM

Matthew said...

I got a defective strum bar guitar and went a signed up on the page 3 days ago and i just got my guitar today. It works great! (Although I like my guitar hero 3 guitar's strum bar better)

Reply

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dispatch42124

11-29-2007 @ 10:45PM

dispatch421 said...

ReekinHavok......you need to call customer support asap. i went through the same thing with my kick pedal and did the same thing on lauch day. i called them today and they said there was a "glitch" and gave me a ups tracking number. you need the tracking number to verify the shipment process so it ships to you. look for their number in the back of the rockband manual.
p.s. your welcome

Reply

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Xanto25

11-30-2007 @ 5:22AM

Xanto said...

Jesus, just bought it today and it fucked up in less than 2 hours

Reply

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