
Speaking to Joystiq in a conference call, Peter Moore addressed some of the implications brought on by the recent Xbox 360 warranty extension. Among the topics discussed was Microsoft's speed at reacting to the situation. While it seems like complaints have been mounting for ages, Moore notes that time was needed to "gather data and weigh the financial implications" as well as identifying the hardware problems themselves. Before you ask, no, Moore did not reveal what those problems were, nor did he reveal Xbox 360 failure percentages. According to Moore, Microsoft has "no intention" of doing such a thing, as they see "no value" in doing so. Moore also discusses the apparent disappearance of Xbox 360 Elites and why the warranty extension applies only to the Red Ring of Death and not Xbox 360s with disc scratching problems. Head over to Joystiq for the full report.












Reader Comments (Page 1 of 1)
7-06-2007 @ 12:06PM
cfsage said...
Mmmm, Elite. . . c'mon October 11th!
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7-06-2007 @ 1:03PM
holycow said...
J Allard was there to take all the credit when 360 launched now he is nowhere to be seen and Peter Moore is scooping up his poop.
So since J is also the man behind the Zune I wonder who will scoop up that poop.
How many times is Steve Ballmer going to hand this guy the ball only to see it fumbled?
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7-06-2007 @ 1:19PM
Jessica Mintz said...
Folks - anyone (fanboys and readers alike) have a story to share about an Xbox 360 meltdown? I'm a reporter with the AP, and would love your help. jmintz@ap.org
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7-06-2007 @ 2:22PM
CrimsonSniperX said...
i am so glad that this warranty extension came out, my xbox just broke down today. This is my second system that has the ring of death and the first time they just sent me a brand new system. I just only wish that they could speed up the process like send me a new one once they send me the box to pick up my broken one.
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7-06-2007 @ 5:07PM
AzraelPC said...
I've had my system since launch. The only problem that I have had is a little grinding within the DVD drive, but that has since stopped happening. I count myself very lucky since I routinely keep the machine going for at least 3-4 hours daily during the week and all day long over the weekend.
I truly don't believe that I'm an anomaly here. Microsoft cannot bat 1.000 with any hardware, much less a gaming console. Nothing is perfectly made nor perfectly tested.
A $50 price drop should occur before Halo 3 launches, no later than early November gearing up for holiday season. I'm definitely all for getting rid of the core system altogether as it truly isn't worth the price tag without the wireless controller or the HD cables included. Make the premium system $350 and the Elite $450.
Regarding the warranty, I'm very pleased with this as normal 2-year warranties cost roughly 20% of the price of the product purchased (at least in my experience). That's an extra $80 added to the price tag for the premium system and $100 for the Elite.
Thank you, Microsoft, for eating $1.15 billion to extend the warranties of your loyal customers.
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7-06-2007 @ 6:13PM
Mick said...
I have a launch day unit, and I have been skeptically watching the moaners about console failures, anectdotal evidence, and so on.
My 360 got the dreaded RROD last week. Nothing turns you from skeptic to true believer like the red lights do.
My brother has had 2 replacements so far.
I was toying around with the idea of some of the DIY fixes available here on the intertubes.
Thank goodness I didn't. The rep said tampered 360's will be returned.
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7-06-2007 @ 7:15PM
AzraelPC said...
Good to know. I was also considering replacing the DVD drive with the newer drive as well, but now I will wait it out. Worst-case scenario, I get to watch a lot of ESPN while I wait on my system to be returned.
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7-06-2007 @ 11:51PM
SpanishClash said...
This is nothing more than a desperate attempt at DAMAGE CONTROL on the part of M$, what can I say I've lost all trust in this company. These issues have been going on for over a year and now that the numbers & public opinion are shifting against then they decide to throw a bone, in the hopes that it won't negatively impact their holiday season/or whatever exclusives ($$$) to be announced at the upcoming E3!
BS M$! I had to spend hours listening to Xbox tech support supervisors babbling about nothing being wrong with the design of the console, and that it was probably an electrical surge that had damaged my unit, I won't forget/forgive that easily.
Lets not forget the official numbers; "less than 5% failure rate", word of advice: A LITTLE HONESTY GOES A LONG WAY!
All I can say is once the PS3 drops in price I'm buying one and sticking with it, exclusives or no exclusives!!!
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7-09-2007 @ 8:38PM
Dr Dave said...
Hey I say good for MS it's about time they stood up and said hey it's our fault and we're doing the right thing. I am not saying they're forgiven but at least they are stepping up.
Moral of the story...
Man who sells shit has few friends.
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7-17-2007 @ 10:46AM
Chris Szarek said...
Todd Holmdahl is ultimately responsible for the launch of the bug-riddled system. I wonder how his career is faring today?
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