Xbox 360 Fanboy

Too bad their damn customer service sucks as well. Apparently they are unable to input in addresses correctly. Three times now in dealing with the customer service they have screwed up my address and delayed service.

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Moore is an Ahole in plain English. If his 360 goes down, he has an unlimited supply on hand.

My 360 died on me after a year and a half. It took MS 37 days to get it back to me....F@CKERS!!

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Right. I really buy that, especially since many 360 owners (including myself) have been extremely dissatisfied with the level of service and lack of reliability of the 360. Can't blame Moore for dodging the question, as the answer is clear at this point. I wouldn't be surprised if the failure rate was closer to 30% than 3%. And his answer to the noise issue with 360 is amusing as well. He probably doesn't own the model that sounds like a blender (i had to send back a refurbed unit bc of its horrendous noise).

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I hate it when ANY company hides the truth from the populace at large. We all know the 360 bricks up often; let's see the honest truth. is it 30% of consoles sold? Higher? And if so, what's being done to prevent this from happening? I want Microsoft to come clean and be honest to their fans, and fix the problem permanently. Just DO IT, Microsoft.

Doing so would sell systems based on newfound confidence in the durability, and gunshy 360 purchasers would be assured the prior bricking problems would be a thing of the past.

At first it'd be PS3 fanboy candy; to hear the actual rate of bricked 360 consoles, but it'd also show ANY gamer that Microsoft is bieng honest and actually cares for their install base. Sony, meanwhile, still stands as an elitist, macho posturing entity that could care less about the gamer. We all know that already.

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The 360 can't handle folding at home as well as the ps3 can. The PS3 is perfect for crunching numbers.

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The comments on "treating him [the customer] well and fixing the problem" are just priceless...

This is the same callcenter that leaks account information like a sieve and distributes out bogus/broken refurb consoles as "replacements".

I am of the opinion that MS is shooting itself in the foot by skimping on these cheap hardware components. The costs must be immense to deal with all the customer calls, returns, replacements, lost sales, and bad reputation.

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Every time I read stuff like this I knock on wood that nothing has happened to mine yet. Still going strong.

I really doubt that the failure rate is anywhere near something like 30% though. That's recall levels. If it was that bad I think it would have been something that expanded far beyond where it's at now.

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I'm waiting for mine to break.. I'm preparing myself for this, no more buying Xbox Live Arcade, cancelling my gold account. the only thing I play now is final fantasy 11 and maybe this summer rpg if I'm lucky.

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I've had my 360 for 5 months now.
my friend's 360 bricked on him after 4 months.
my other friend went through 4 360's, and after that, I haven't heard from him on XBL since.

Hopefully with their new repair policy, we'll have less bricked systems.

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JP, there's no need to go spastic about this sort of thing; mine bricked up just the same as anyone's.

It's just a matter of contacting Microsoft, ordering a shipping box, sending it back and in my case, about a week later I got a replacement refurb unit. It's a sad truth this isn't a big deal, but it happens. Don't freak if it happens to you; it happened to all of my friends that own 360's as well.

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oh..and I had my original system for 8 months before it died while playing Crackdown.

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i used to think that i was safe and sound and that the only affected xboxen were the first run models. then a couple of months ago i loaded up crackdown and was greeted with a completely green screen upon emerging into the shai-gen (sp?) district. fuck. but after they revised the warranty policy i had my xbox shipped and returned within a week or two. i mean, yeah it's kind of a bitch, but i'll admit they were speedy. even though the damn cs rep thinks my name is spelt "jermmy" (on my shipping label).

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This is painful to do, as I am certainly a fanboy, but I too believe MS needs to fess up. Four other friends and myself all purchased 360's in November of 2006. All was fine, and we have had a TON of fun over the past several months in GoW, R6, and more, but as of last week, four of us have sent in our boxes to McAllen for repair/replacement, and the fifth in currently beginning to experience problems. That's a 100% failure rate for us. We are all heavy users, probably averaging 15-20 hrs/wk of gaming, and 3 of us have had the DVD drives go bad, while the other two got the red lights of death. That being said, MS customer service has been excellent and everyone has had a turnaround time of about a week to receive a new box so far. One of the fellas in our group is getting his new/refurb unit tomorrow and mine is set for the end of this week. MS pays for shipping UPS 3-day Select both ways and is very helpful on the phone, and is delivering the units in about half the time they quote you, 1 week instead of 2. While i hate to say anything bad about the 360, as I think it kicks PS3 booty bigtime, I do feel MS needs to come clean and there is no question that they know the exact failure rate and are keeping it on the DL, IMHO.

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I don't know what the new repair policy could do to help things. I'm guessing you're referring to the part where they say most people will get their own console back. From people's experiences so far (mine included), this isn't true. Yes, MS is paying up for the (slow) shipping for the repair. But most everyone is getting a refurbished replacement console instead of their original console repaired. And that definitely makes me uneasy, since I'm moving onto my second replacement which was previously owned by God knows who. I know I took care of my 360, but did the previous owner of my "new" one?

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I think the bricking is a direct result of being connected to Xbox Live. It's a fault there somewhere; it's not hardware issues per se. It has something to do with your console connected online.

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I've had problems with my 360 in the past but they've all been sorted out with no mess.
- And they managed to send me out a second one by mistake ;).

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3 red ring of death is directly related to the gpu chip heating and causing the board to warp under the pressure of the X-clamp that hold the heatsink to the chip. this causes a break in solder joints on the chip. if you do not have a warranty and are technically inclined and do the surgery, you can remove those x-clamps and get the 360 working again. I have successfully recover two dead systems with the method. Should be able to find instructions with a lil googling.

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My launch unit bricked immediately after a Live update. This was about a year ago and before their more forgiving return policy. I told them their update broke my box and they repaired it with no cost to me (aside from the ~2 week downtime). The failure rate is over 50% for the dozen or so people I know personally with 360's. They need to come clean...they're not Sony. That said, I'm still perfectly happy with my 360, as unreliable as it may be.

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My Launch Day zero hour xbox360 is going strong and I play all the time.

My PS3 folds all day all night hasnt stopped :)

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What I want to know is how many people get the 4 red lights, like what nerrrrrd said. How many people got their drive's busted or w/e. I know for my 360, mine got over heated and i got the lights. My mom thought she was being smart by arranging things in the living room, putting my 360 right next to the heater vent during the winter and during the summer, the light through the window used to shine on it. Not only that, but the power supply was nicely tugged underneath the entertainment centre where it could stay nice and warm all year long.

I was surprised it even lasted 7 months through all that abuse.

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