BBC slams 360 defects, MS responds
The BBC television program, Watchdog, caused a stir yesterday after airing a segment decrying faulty Xbox 360s. Specifically, the hosts noted that Watchdog has receive 248 separate complaints about the Xbox 360, with the number increasing as Xbox 360s are no longer covered by warranty. In other words, it was as though 360s seemed to break just after warranty expired. The episode showcases victims of the Ring of Death® and tells their tragic tales.
Today, Microsoft responded to the allegations, saying that the majority of Xbox 360 owners have an "outstanding" experience. MS also notes that their is no systemic fault in Xbox 360 hardware and that each failure is investigated on a case-by-case basis. Finally, while Microsoft admits isolated cases of unexpected performance, they also note that the failure rate is "significantly less" than the industry standard of 3-5%.
While the majority of our 360 owning bloggers have been problem free, there have been some "isolated reports" of hardware failure around here as well. Our own Dustin Burg is on his third. We're certainly not here to open up the complaint bin, but we would be curious to see the real failure statistics, something Microsoft has yet to reveal.
[Thanks to everyone who sent this in]












Reader Comments (Page 1 of 3)
2-14-2007 @ 4:54PM
Hater said...
Microsoft will never reveal the true failure rates. If they did, they'd have to do a recall as the rate has to be higher than ten percent.
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2-14-2007 @ 4:56PM
Grindstone said...
Myself and my fellow cronies whom I habitually play with, of us eight, none have had a 360 break down with 3 blinking red lights. Some hiccups upon occasion, but again, no major breakdowns. That is the honest to goodness truth with no Msoft intervention nor blind fanboism endorsement.
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2-14-2007 @ 4:58PM
Bob Loblaw said...
That dude in the video looks like a chick.
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2-14-2007 @ 5:00PM
Adam said...
I was thinking the same lol.
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2-14-2007 @ 5:02PM
aragorn said...
the weird thing is that there're people like me, who have been problem free... period...
and then there are people, like some co-workers of mine, who are also on their third.
maybe the 360 responds to people who kick puppies.
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2-14-2007 @ 5:02PM
Patrick said...
dude look like a lady, he was wearing lipstick! well to each his own
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2-14-2007 @ 5:09PM
Jay said...
I'm the same way hater. I have a lunch 360 and everybody I know who has a 360 has had 0 problems. It freezes up on a rare occasion but other than that nothing.
Also: It's seems perfectly reasonable that the 360's failure rate is less than 3%. Let's take a look here. 3% of 10 million, that's 300,000 360's that fail. Now, about how many of those people that get failed 360's will go online and tell their tale? Probably about 75% of them. So that's 225,000 people who are telling their stories online and to anyone who listen. Anything can sound like a major problem when you have 225,000 people all complaining about it. Even if it was 100,000 people who say they have had a broken system speak up about it on forums and such, that's still a "seemingly" assload of failed 360 stories. Realistically you only here about the systems that fail, so it seems that every system fails. Which is why no one wants to believe that the failure rate is at or below 3%. I wouldn't be surprised if the true rate was less than 2%.
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2-14-2007 @ 5:10PM
Jay said...
*launch
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2-14-2007 @ 5:21PM
xprowl said...
Did you see how the 360 was setup? Right next to a tube t.v. and a 19" one too. No wonder his 360 broke on him, He should of payed for a cheap stand $20 and put his 360 on it.
The real reason for 360 defect rates are retarded customers. The 360 isn't some tank but you try telling that to a bunch of children and stupid people.
Why is that guy wearing lipstick?
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2-14-2007 @ 5:25PM
Knight Marquise said...
Interesting.
I bought 7 original xboxes last gen, and never had a problem with any, to this day.
So far, I've purchased 4 Premium 360's. My own is a launch 360, and have had no problems to date. The newest 360 I have purchased was last July, for my wife, and it got the 3 red rings of death last month. MS replaced it for free, no problems. Thought it was odd that my newest 360 actually died before my launch, which I would expect.
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2-14-2007 @ 5:28PM
Gorgula said...
"The real reason for 360 defect rates are retarded customers."
You are a moron.
My second 360 just died today, out of no where. Each was setup in 2 seperate locations 300 miles apart, in well ventalated areas, never moved.
The real error rate is much much higher, becuase the smart kids do not send their 360s back to microsoft, they let the retailers take care of that.
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2-14-2007 @ 5:32PM
John said...
"
"The real reason for 360 defect rates are retarded customers."
You are a moron."
Second that. I can't wait for his box to break for no reason. Then who's fault will it be?
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2-14-2007 @ 5:49PM
KilgoreTrout XL said...
I'm on my second.
I'm starting to have some connectivity problems with this one. No rings or anything, I just can't join MP games in R6V and it loses connection while I'm playing Halo 2 after four or five games.
amyone else experience something like this? It might have nothing to do with my 360.
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2-14-2007 @ 5:49PM
KilgoreTrout XL said...
I'm on my second.
I'm starting to have some connectivity problems with this one. No rings or anything, I just can't join MP games in R6V and it loses connection while I'm playing Halo 2 after four or five games.
anyone else experience something like this? It might have nothing to do with my 360.
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2-14-2007 @ 5:51PM
njl2016 said...
Bought a 360 Dec 26, 2006. in the month and a half that i have owned it, i have had no major problems with it. Maybe a couple of hiccups here and there.
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2-14-2007 @ 6:00PM
Mark said...
Once you get the ring of death it can't be fixed? They didn't do their research. People are fixing some of the bad solder joints with a heat gun.
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2-14-2007 @ 6:09PM
Rk said...
Watchdog never do proper research - they just like the sensationalist stories that make the big guys out to be the bad guys.
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2-14-2007 @ 6:15PM
Daryl said...
Yes, but retailers that provide warranties must send any faulty units back to Microsoft. They would still count in the failure rate.
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2-14-2007 @ 6:16PM
Daryl said...
Another thing, if the failure rate was over 10% that would be over 1 million systems breaking.
That is very unlikely. No way it is close to 10%.
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2-14-2007 @ 6:30PM
LiraNuna said...
I got my ring of death because my PSU was malfuntioning.
Building my own PSU (Look at http://liranuna.drunkencoders.com/xbox-360-atx-psu/) _solved_ the RoL error and my console is working flawlessly now.
As I investigated it, When there's not enough power, the fans won't start cause most of the power goes to the CPU/GPU and minimal power is left to vent. When the vents won't work - the 360 crashed.
So either it's a power failer of somesort damaging the PSU, it might explains why the returning 360s crashes too...
Just my 2 cents.
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