WoW fans: all your Burning Crusade news are belong to us! | Add to My AOL, MyYahoo, Google, Bloglines

Retail sucks, customer demands Mario on the 360

Over at AndrewDB posted an account of his experience working for EB Games and dealing with a crazed mother. The quick and dirty version of the story is an overly aggressive mother stormed into their store and demanded a Mario game for the Xbox 360. We know what you're thinking, but don't worry, her eleven year old son told her that the Mario game was available for his Xbox. In the end she throws a fit when they calmly tell her Mario is only available for Nintendo systems, extrudes a bunch of curse words, calls up corporate, throws her Razr, and acts like a nine year old child. Retail, the one job where you have to put on a friendly smile when dealing with unruly customers. We know there are a lot of fanboy readers who work at video game stores or other retailers that sells games, do you have a crazy customer story to tell?

[Via Digg]

Recent Posts

Reader Comments

(Page 1)

1. yeah, my friend use to work at Circuit City, ever heard of an iPod360. haha

Posted at 5:27PM on Jan 21st 2007 by Alex

2. That's funny, but doesn't surprise me. I worked in a games store for a few years, and would have to deal with an unreasonable and/or psychotic customer almost every day. A few such examples:

A guy that asked me about the newly released Burnout 2 on the PS2. I told him it was a great game, fast, exciting, great looking, 10 times better than the original. He seemed keen as he listened, giving the box screenshots the once over- until he asked if the cars got damaged - I told him they get totally smashed up, but reset after each crash. This seemed to enrage him. He started yelling at me, incensed at the news, veins in his temples bulging, threw the box down at the floor with all his might and stormed out of the shop, slamming the door.

Another guy kept bringing back copies of Need for Speed (I forget which one), saying the cars didn't handle right, and could he try another disk! Sick of arguing the matter with him, we let him do this - 3 or 4 times I think, before he worked out for himself it was just a crap game.

Finally, (maybe not games related though) the man that I almost came to blows with when he wanted an extension lead for his RJ11 - BT modem lead. We had one of suitable length, for the BT end. He was adamant he wanted to extend THE OTHER END, and why oh why wouldn't I understand him?? He got increasingly more angry as we tried to explain to him that it made no difference, but he eventually stormed out, purple faced, and screamed obscenities at us from the street.

There are loads more, but I won't bore you...

Posted at 5:36PM on Jan 21st 2007 by Ozzpot

3. yeh nearly as funny as the guy who was interviewed at the Official Sony launch event in the USA on gamespot. He was asked what games he would be buying he said 'gears of war', the interview said its not on PS3 he looked on in confusion :-)

Posted at 5:46PM on Jan 21st 2007 by mike

4. I had a friend who worked at Walmart and he told me that a woman demanded....a DVD REWINDER! She was convinced something like this existed....after arguing with this woman for a half an hour, he handed her a Skip Doctor *laughs*

Posted at 5:49PM on Jan 21st 2007 by VeHeMeNcE

5. Thats pretty much the funniest thing ever. "DVD rewinder"...hahaha...they ought to invent that for people like that.

Posted at 6:05PM on Jan 21st 2007 by Chris

6. back when I worked at wal-mart before the 360 came out, I had this woman come in asking for a Xbox PS2 adapter...puzzled I asked what she ment, she said that she was looking for an adapter that would let her kids play Xbox games on their PS2...of course I told her no such thing existed, and she got soo mad at me...

I've also had everything from old ladies asking for the Playboy Advanced, (thats always a great one) to the Sony Toybox and Microsoft X-Station

But I think the lady that I was talkin to the other day at my new job takes the cake on all of them...she claimed that her daughter had a Xbox 360 emulator for her PC and that she had bought her a bunch of 360 games for the PC this past christmas...(she was asking me what had come out recently that was good) I told her that was impossible, and there was no way to run a 360 game on the PC, and she swore up and down that her daughter ran them on her PC and got all insulted and acted like I was calling her daughter a lier...I just told her that there isnt a working PS2, Xbox, Gamecube, 360 or PS3 emulator out there for the PC that will play a single retail boxed game at a playable framerate, laughed and walked away before things got any crazier... where do these people come up with this crap?

the Nintendo Playboy Advanced! The first AO Rated Handheld (or not so handheld) machine!

Posted at 6:08PM on Jan 21st 2007 by Seiggy

7. oh yeah, and for the DVD rewinder comments...check this out..

Posted at 6:09PM on Jan 21st 2007 by Seiggy

8. A guy brought back a Wii he got at our EB and wanted to sell it back to us.

Apparently he was disappointed at the lack of games. When we asked him what games he had, he said he only had what came with the system. We tried to explain to him that you have to buy the games separate from the system but he was firmly set on getting his $150 for a three day old Wii.

Posted at 6:39PM on Jan 21st 2007 by Jason

9. Tech support stories are far better than retail, although these are pretty good. ;) When you're not face to face people lose all inhibition.

Posted at 6:51PM on Jan 21st 2007 by Intangible 360

10. @ Seiggy:

My computer runs Xbox, PS2, and Gamecube emulators at really high resolutions (1600x1200) just fine... Xbox 360 or PS3? No. Of course not, but perhaps she meant an Xbox emulator? You've just got to have a beefy machine.

Posted at 6:51PM on Jan 21st 2007 by Drew

11. No what is the best (or worst)? Watching an uniformed parent getting information from an uninformed store clerk. Check out this story:

I was in Best Buy this X-mas season and had the displeasure of watching a mother with her 8-10 year ols son pick out video games. First she was trying to decide between NHL 07 on the xbox vs the 360 version (due to the price). The clerk was trying to explain that there is a graphical diference. I interjected and tried to explain that they should verify that it was backwards compatible (mistake). I tried to explain the principle behind BC and that you have to hook up your 360 to the 'net (LIVE). So wise-guy clerk says "Yeah, you just plug it in to your phone line" this point I just gave up with these two, but it gets better.

Mom asks what are some other good games. Superclerk goes on to sugest such wholesome family titles as Gears of War, Saints Row, as well as any other hot M rated blood-bath game for the young child. Mom and son leave with Saints Row (ftw), while I witness the birth of the worlds next serial killer, but I shouldn't worry, jr. says he has played GTA before. Just waiting for the lawsuit to erupt.

Managment please educate your staff, at least on the basics. So I don't have to.

Posted at 7:07PM on Jan 21st 2007 by SUPERGHOST

12. Yeah this guy once came into my store with his 7 or 8 year old son. The kid pointed at GTA Vice City, and the dad promptly plucked it straight off the shelf and nonchalantly tossed it onto the counter in front of me. I said "Are you aware this is an 18 Certificate game? (equivalent to an M rating in the US)... it is basically a crime simulator with extreme violence, murder, prostitution and other very adult themes?"

He said "Yeah, save the speech mate, it's not for me anyway.... it's for my son."

Riiiiight.... I guess that's okay then. Idiot.

Posted at 7:21PM on Jan 21st 2007 by Ozzpot

13. I used to work for a music/video/games retailer in England and it was great fun apart from morons like this... It's like they say in Clerks... "This job would be great if it wasn't for the ****ing customers"!

Posted at 7:37PM on Jan 21st 2007 by Studley

14. Though it's not as funny, I have a SAD story.

A female Best Buy salesperson and an elderly granfather were looking at Xbox 360 controllers pondering which product to buy. The elderly man asked why there was a difference in price between the two Microsoft controllers. The woman picked up both packages and looks at the back of each. She proceeded to tell him that the Wireless controller was more expensive because you had to buy a wire for it so you could play it on your Playstation 3, Wii, or Xbox 360. She then told him that Microsoft owned Nintendo so the games would also work of the 360.

I tend to be a caring person so I HAD to step it. I told him that the more expensive controller was Wireless and worked only on your Xbox, while the less expensive controller only worked if CONNECTED to the system. She THEN told me that she knew her job and not to interject. I told him what to buy anyway, and he left the store Wireless in hand.

Minutes later, this same tard of a woman tried to sell a Wii owner Gears of War saying that it was award winning because of the Wiimote innovation. I again stepped in. She told me to shut up and leave. I talked to a supervisor about it, and she was released later that day for not knowing her job and telling a customer to shut up. You may say Wow you made a big deal, but I say NAY! I took her job.

Posted at 7:44PM on Jan 21st 2007 by Zac LaCombe

15. The real problem for me are the clerks who work at all my local gamestops and eb's. Theres 5 stores within a couple miles of each other and they are all full of dopey rude ass twenty year olds. I was refused the sale of an xbox controller last summer from one of the stores for no reason. i asked for the controller and they just looked at me behind the counter and looked at each other........nothing happend for a few minutes so i left. Biggest wtf moment for me at a gamestore ever. And the reason why I only buy games online through amazon now. F GAMESTOP!

Posted at 7:49PM on Jan 21st 2007 by pat o patty

16. A lot of funny stuff happens working at GameStop especially when me and my friend mess around with the customers who pronounce something wrong or ask about the PS3, or Wii2 or Why(some people think that's how it's pronounced.

Funniest thing I think would be when somebody had called the store and I answered with our little "buy and sell used games" talk and was rudely interrupted by a man saying wii so since he interrupted me I answered back "wii?" and he said it right back wii so I yelled WII!!!! and he said "alright your an a**hole do you have wii's or not?" I said well maybe next time ask if we have them don't just say wii so he hung up.

Posted at 8:03PM on Jan 21st 2007 by Benny

17. When i worked in EB , I had to call the cops on a guy who wanted to return 50 Cent:Bulletproof because it sucked. Why didn't I expect him to throw empty game cases at me? After all he bought a game because a rapper was on the cover. And to that guy who went to Best Buy and had someone "fired" , I call shenanigans. I completely think you're lying.

Posted at 8:32PM on Jan 21st 2007 by Miles

18. I've never worked at any games store or seen any of these things (though all of your stories have given me a good laugh).

However, I volunteer at a local elementary school, and one day a Social Studies class was having "Current Events," where all the kids bring in articles and talk about them,

Someone brought in an article about people getting excited for the Wii, and as they were discussing it, a kid said that the PS3 wasn't doing well, because it was just an expensive version of the PS2. And hey, who was I to argue!

Posted at 8:52PM on Jan 21st 2007 by James

19. I had an experience similar to the one in this article. I had a customer ask for "Mario for the XBox". It took me forever to explain it to him, but at least he didn't throw a fit.

Posted at 8:55PM on Jan 21st 2007 by Soup4Brains

20. I agree with Miles. Zac LaCombe totally made that story up as he was typing it. Lame.

Posted at 9:43PM on Jan 21st 2007 by Stop Lying

Next 20 Comments

Add your comments

Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.

When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.

To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br> tags.

New Users

Current Users

Amped 3 (6)
Assassin's Creed (3)
BioShock (8)
Burnout Revenge (7)
Call of Duty 2 (19)
Call of Duty 3 (4)
Command and Conquer 3 (1)
Condemned (12)
Crackdown (8)
Dead or Alive 4 (20)
Elder Scrolls IV: Oblivion (35)
Fable 2 (3)
FIFA Soccer 06 (5)
Fight Night Round 3 (4)
Final Fantasy XI (12)
Frame City Killer (2)
Full Auto (6)
Fuzion Frenzy 2 (6)
Gears of War (153)
Ghost Recon: Advanced Warfighter (28)
Ghost Recon: Advanced Warfighter 2 (4)
Guitar Hero II (10)
GUN (4)
Halo 3 (117)
Kameo (14)
King Kong (8)
Lost Planet (10)
Madden NFL 06 (5)
Mass Effect (3)
NBA 2K6 (4)
NBA Live 06 (4)
Need For Speed Most Wanted (4)
NHL 2K6 (2)
Perfect Dark (17)
Project Gotham Racing 3 (21)
Quake 4 (6)
R* Games Presents: Table Tennis (8)
Ridge Racer 6 (7)
Rumble Roses XX (0)
Saints Row (9)
Splinter Cell: Double Agent (16)
Street Trace (5)
The Darkness (1)
The Godfather (2)
The Outfit (4)
Tiger Woods PGA Tour 06 (3)
Tony Hawk's American Wasteland (4)
Too Human (13)
Top Spin 2 (4)
Viva Pinata (8)
Cheats (7)
Console wars (135)
Contests and Giveaways (5)
Deals and Bargains (20)
Downloads (96)
E3 (17)
Fan stuff (328)
Game announcements (23)
Hacks / mods (97)
HD-DVD Releases (9)
How-tos (39)
Interviews (67)
MMO (6)
Multiplayer (25)
News (1815)
Peripherals (151)
Polls (10)
Reviews (34)
Rumors (32)
Shipping this week (1)
Video Marketplace (5)
Videos (12)
Walkthroughs (2)
What are you playing? (7)
WMC (17)
Xbox Live (451)
Xbox Live Arcade (247)
Xbox Live Marketplace (302)



Powered by Blogsmith

Worth reading

  • Major Nelson
  • Gamertag Radio
  • Xbox Domain
  • Gamerscore Blog
  • GameTrailers 360
  • Unscripted 360
  • 360 Arcadians
  • Xboxyde
  • Halo.Bungie.Org
  • XBLArcade
  • ILoveXBLA
  • Xbox-Scene
  • TeamXbox
  • Planet Xbox 360
  • Xboxygen (French)
  • Xbox 360 Achievements

Xbox 360 Fanboy bloggers (30 days)

# Blogger Posts Cmts
1 Richard Mitchell 171 0
2 Dustin Burg 112 2
3 David Dreger 14 0

Most Commented On (60 days)

Recent Comments

Weblogs, Inc. Network

Consumer Add RSS
AdJab AOL | Yahoo
Autoblog AOL | Yahoo
AutoblogGreen AOL | Yahoo
Autoblog Spanish AOL | Yahoo
Autoblog Chinese AOL | Yahoo
Autoblog Simplified Chinese AOL | Yahoo
Blogging Baby AOL | Yahoo
Card Squad AOL | Yahoo
Cinematical AOL | Yahoo
Download Squad AOL | Yahoo
Divester (scuba) AOL | Yahoo
Engadget AOL | Yahoo
Engadget Mobile AOL | Yahoo
Engadget Chinese AOL | Yahoo
Engadget Simplified Chinese AOL | Yahoo
Engadget Japanese AOL | Yahoo
Engadget Spanish AOL | Yahoo
HD Beat AOL | Yahoo
Joystiq AOL | Yahoo
Luxist AOL | Yahoo
PVR Wire AOL | Yahoo
Slashfood AOL | Yahoo
Styledash AOL | Yahoo
That's Fit AOL | Yahoo
TUAW (Apple) AOL | Yahoo
TV Squad AOL | Yahoo


CSS Insider AOL | Yahoo
Digital Photography AOL | Yahoo
Flash Insider AOL | Yahoo
Google (Unofficial) AOL | Yahoo
JavaScript AOL | Yahoo
Microsoft (Unofficial) AOL | Yahoo
Office AOL | Yahoo
Open Source AOL | Yahoo
Peer-to-Peer AOL | Yahoo
Photoshop (Unofficial) AOL | Yahoo
RSS AOL | Yahoo
SAS (Unofficial) AOL | Yahoo
Search Engine Marketing AOL | Yahoo
Social Software AOL | Yahoo
Tablet PCs AOL | Yahoo
TUAW (Apple) AOL | Yahoo
VoIP AOL | Yahoo
Yahoo (Unofficial) AOL | Yahoo


Gadling AOL | Yahoo
Blogging New Orleans AOL | Yahoo
Blogging Ohio AOL | Yahoo


BBHub (BlackBerry) AOL | Yahoo
Engadget Mobile AOL | Yahoo
Engadget: GPS AOL | Yahoo
Engadget: Wireless AOL | Yahoo
The Wireless Report AOL | Yahoo

Video Games

Blogging E3 AOL | Yahoo
DS Fanboy AOL | Yahoo
Engadget: Gaming AOL | Yahoo
Joystiq AOL | Yahoo
Nintendo Wii Fanboy AOL | Yahoo
PS3 Fanboy AOL | Yahoo
PSP Fanboy AOL | Yahoo
Second Life Insider AOL | Yahoo
WoW Insider AOL | Yahoo
Xbox 360 Fanboy AOL | Yahoo

Media & Entertainment

Cinematical AOL | Yahoo
Design AOL | Yahoo
Digital Music AOL | Yahoo
Droxy (Digital Radio) AOL | Yahoo
DV Guru (Digital Video) AOL | Yahoo


Blogging Stocks AOL | Yahoo
Apple (AAPL) AOL | Yahoo
eBay (EBAY) AOL | Yahoo
Genl Electric (GE) AOL | Yahoo
Google (GOOG) AOL | Yahoo
Microsoft (MSFT) AOL | Yahoo
Time Warner (TWX) AOL | Yahoo
Wal Mart (WMT) AOL | Yahoo
Yahoo! (YHOO) AOL | Yahoo


Mortgages AOL | Yahoo

Life Sciences

The Cancer Blog AOL | Yahoo
The Cardio Blog AOL | Yahoo
The Diabetes Blog AOL | Yahoo
Medical Informatics Insider AOL | Yahoo


Brian Alvey AOL | Yahoo
Jason Calacanis AOL | Yahoo
Judith Meskill AOL | Yahoo
Ted Leonsis AOL | Yahoo


Blogging BlogHer AOL | Yahoo
Blogging DEMO AOL | Yahoo
Blogging E3 AOL | Yahoo
Blogging ETech AOL | Yahoo
Blogging Gnomedex AOL | Yahoo
Future of Music AOL | Yahoo
Blogging Milken AOL | Yahoo
Blogging Sundance AOL | Yahoo
Blogging Web 2.0 AOL | Yahoo
Live 8 Insider AOL | Yahoo

On Hiatus/Retired

Telemedicine Insider AOL | Yahoo
SCM Wire (supply chain) AOL | Yahoo
Bluetooth AOL | Yahoo
RFID AOL | Yahoo
Ultra Wideband AOL | Yahoo
WiFi AOL | Yahoo
The WiMAX Weblog AOL | Yahoo
Wireless Dev AOL | Yahoo
Wireless AOL | Yahoo
Documentary Film AOL | Yahoo
Enron Blog AOL | Yahoo
Independent Film AOL | Yahoo
Magazine Design AOL | Yahoo
Nanopublishing AOL | Yahoo
Spam AOL | Yahoo
Unofficial Playstation 3 AOL | Yahoo
Unofficial Xbox2 AOL | Yahoo
Video Games AOL | Yahoo


Weblogs, Inc. AOL | Yahoo

Powered by Blogsmith

Paper Magazine AOL | Yahoo
Razor Magazine AOL | Yahoo

Other Weblogs Inc. Network blogs you might be interested in:

PS3 Fanboy
  • Sony's competitive intelligence stategy
  • Devil May Cry 4 rumored to be Xbox 360 bound
  • 1.5 update causing DVD/Blu-ray playback issues?
  • John Woo talks Stranglehold
  • Cellius to save PS3?
Subscribe with My AOL, MyYahoo or Bloglines
WOW Insider
  • AddOn Spotlight: ItemRack
  • No more class reviews, says Blizz
  • Putting an end to the myth of the legendary axe
  • Unrealistically Phat Loot Phriday: Moldavite Ring of the Tiger
  • I'm in ur Outlands, holyin' my Priest
Subscribe with My AOL, MyYahoo or Bloglines
PSP Fanboy
  • Lighting the fuse on Bomberman Land
  • 3.03 downgrader released [Update 1]
  • Import game releases for the week of 01/28/07
  • Castlevania PSP confimation?
  • New Dragon Ball screens emerge
Subscribe with My AOL, MyYahoo or Bloglines
  • Scarface bound for Wii
  • Mega Man meets Pedobear in an ASCII duel to the death
  • X-Play: The Musical ... yeah, you read that right
  • Today's hottest game video: Tea-light Tetris
  • The story behind the Madden '07 tournament street poster
Subscribe with My AOL, MyYahoo or Bloglines
  • No Day at The Beach, Part II: Rescuing a Seagull
  • No Day at The Beach, Part I: Man of Wars Everywhere
  • Diver Frees Two Rare Angel Sharks Caught in Net
  • This Is Why We Dive
  • Florida Keys Eco-Discovery Center
Subscribe with My AOL, MyYahoo or Bloglines
Autoblog Green
  • Student's Prius ad wins SCADDY best-in-show award
  • Personal rail system using abandoned urban tracks
  • Solar car ready to promote alternative transportation in Philippines
  • Trucks ready to roll on EPA's 2007 clean diesel spec
  • BMW announces, again, their clean production methods
Subscribe with My AOL, MyYahoo or Bloglines
  • Crazy-cheap DVD player to be sold in England for under $18
  • People ruining microwaves, creating a stink because of Reuters report
  • Toshiba's Portege R400 convertible goes on sale
  • Tabloid journalist jailed for intercepting royal voicemails
  • Kim Jong-Il's iPod, wine orders to get denied by US
Subscribe with My AOL, MyYahoo or Bloglines
PVR Wire
  • Xbox 360 Hack - Get a bigger hard drive but no extra space
  • TiVo borrowing money just in case
  • Video Tour of AppleTV interface
  • New TiVo director - Jeffrey Hinson
  • DirecTV Game Lounge
Subscribe with My AOL, MyYahoo or Bloglines
  • Ukrainian VEPR sprinkles Hummers on its Cheerios
  • Hammond's crash available on Top Gear's website
  • Bringing Bling to GM Through Pop Culture
  • Ferrari takes on Lamborghini in mobile phone battle
  • 2008 Lexus RX 350 pricing announced
Subscribe with My AOL, MyYahoo or Bloglines
  • Patagonia's Fauna
  • Word for the Travel Wise (01/28/07)
  • Photo of the Day (1/28/2007)
  • Skiing Silverton
  • Off the Beaten Path: Making Out in Italy
Subscribe with My AOL, MyYahoo or Bloglines
  • Super Bowl Wrap-Up: 1/28/07
  • Yahoo & Google Notes: 1/27/07
  • I'd like to buy the world synth coke
  • Who wants to smell the Wall Street Journal?
  • Wilford has diabetes and he's funky
Subscribe with My AOL, MyYahoo or Bloglines
Download Squad
  • YouTube will share revenue with content creators
  • Downloading music, movies via P2P not illegal in Italy
  • MyBlogLog adds profile integration with Flickr
  • Open Document Plugin for Word 97-2007 proves Microsoft wrong
  • Gates says TV is doomed, Internet where it's at
Subscribe with My AOL, MyYahoo or Bloglines